Returns Policy
We want you to be completely happy with your order from Our Home To Yours. Each piece we make is built to last, and we take great care in packing and sending it to you in perfect condition. But we understand that sometimes things don’t go to plan — whether that’s a change of mind, a mix-up, or a rare delivery issue.
This policy explains how returns and refunds work for our handmade wooden homeware.
Changing Your Mind
If you decide you no longer want your item, you have the right to return it under the Distance Selling Act.
You must notify us within 7 days of receiving your parcel.
The item must be returned within 14 days of delivery.
It must be unused and in its original packaging.
Once we’ve received and inspected the item, we’ll issue your refund using your original payment method.
Please note: refunds are only available for products that meet the above conditions.
Natural Features of Reclaimed Wood
All of our products are made from reclaimed wood, giving each piece its own history and charm.
This means no two items are ever identical. You may notice knots, cracks, small splits, or slight twists in the wood. These are not faults — they’re part of what makes reclaimed furniture special.
Because of this, returns based on these natural features are not accepted.
Faulty or Incorrect Items
If your order arrives and it’s incorrect or faulty, please let us know straight away — ideally within 3 days of delivery.
Do not attempt to repair or alter the product yourself, as this will make it ineligible for a refund or replacement.
To help us resolve things quickly, please email clear photos of:
The item
The packaging
Any visible damage
Send these to info@ourhometoyours.co.uk, and we’ll arrange a replacement or full refund once we’ve reviewed the issue.
If a replacement is needed, we’ll cover the courier costs for the new item.
Damaged in Transit
We pack every order with care, but on rare occasions items can be damaged during delivery.
If your order arrives damaged:
Email us within 3 days of delivery.
Include photos of both the item and packaging.
We’ll assess the damage and arrange a replacement or refund at no cost to you.
Returning an Item
Return postage is paid by the buyer unless the product is faulty or incorrect.
If the returned item is not in its original condition, the buyer may be responsible for any loss in value.
We recommend using a tracked or signed-for postal service for all returns.
Unfortunately, we can’t refund lost parcels if no proof of delivery is provided.
Refunds
Once your return reaches us, we’ll inspect it and process your refund within 5–7 working days. Refunds are sent to your original payment method.
Please note that original delivery charges are non-refundable unless your item was faulty or damaged.
Return Address
Our Home To Yours
Lakeside Garage
Butterley Lane
Ripley
DE5 3UZ