Privacy Policy

Privacy Policy

This Privacy Policy explains how Our Home To Yours collects, uses, and protects your personal data when you use our website and services.
By visiting www.ourhometoyours.co.uk or placing an order with us, you agree to the practices described below.

We may update this policy from time to time, so please check back occasionally to ensure you’re happy with any changes.


Who We Are

We are Our Home To Yours, a small business based in Derbyshire making handmade wooden homeware from reclaimed wood.
Our workshop is located at:

Our Home To Yours
Lakeside Garage
Butterley Lane
Ripley
DE5 3UZ

Email: info@ourhometoyours.co.uk
Website: www.ourhometoyours.co.uk

We act as the Data Controller of the personal information you provide. This means we decide how and why your data is processed.


What This Policy Covers

This policy outlines:

  • The personal data we collect

  • How and why we use it

  • When we share it

  • How we keep it safe

  • Your rights under data protection law

We comply with the UK General Data Protection Regulation (GDPR) and all relevant data protection legislation.


What We Collect

We only collect the information we need to process your order and provide the best possible service.
This may include:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment provider)

We do not collect or store special categories of personal data (such as health information or sensitive details).


How We Collect Data

We collect information in several ways:

  • When you place an order through our website

  • When you fill out a contact form or sign up for our newsletter

  • When you contact us by email or phone

  • When you interact with us on social media


Why We Collect Your Data

We use your personal data to:

  • Process and fulfil your orders

  • Send order confirmations and dispatch updates

  • Deliver your purchases safely

  • Communicate with you about your order or enquiry

  • Improve our website and customer experience

  • (If you’ve opted in) send occasional updates about new products or offers

We’ll only use your data where it’s necessary for one of the following reasons:

  • To perform a contract with you (e.g. fulfilling an order)

  • To comply with legal obligations

  • To pursue legitimate business interests (such as preventing fraud or improving our services)

  • With your consent (for marketing emails)


Sharing Your Data

We only share your personal data when it’s necessary to deliver your order.
This includes trusted third parties such as:

  • DPD, our courier service (to deliver your parcel)

  • Feefo, for customer feedback requests (if applicable)

These companies have their own privacy policies and handle your information securely.
We never sell or share your data with third parties for marketing purposes.


Cookies

Our website uses cookies to help us understand how visitors use it. Cookies are small files stored on your device that track browsing behaviour and preferences.

We use them to:

  • Analyse web traffic

  • Improve our website performance

  • Tailor the browsing experience to you

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit how the website functions.

For more details, visit our Cookie Policy page (if separate) or contact us directly.


Data Security

We keep your personal information safe by using secure servers and trusted payment gateways.
Access to data is restricted to authorised team members who need it to process orders or provide support.

We never store full card details on our systems.


Your Rights

You have the right to:

  • Ask for a copy of the data we hold about you (a Data Subject Access Request)

  • Request corrections to inaccurate data

  • Ask for your data to be deleted (where legally possible)

  • Object to your data being used for marketing

  • Withdraw consent at any time (if consent was the basis for processing)

If you’d like to exercise any of these rights, email info@ourhometoyours.co.uk.


How Long We Keep Your Data

We keep your information only for as long as necessary:

  • For orders: as long as required by law (usually up to 6 years for tax and accounting purposes)

  • For marketing: until you unsubscribe or request deletion


Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can resolve it.
If you’re not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.